Refund policy

1. Reschedule Policy

Rescheduling must be requested at least 72 hours before the scheduled event start time.
Rescheduling requests made within 72 hours of the event will incur a $35 per person handling fee, payable in cash at the workshop.
If a class is rescheduled, no refunds will be issued.
If you have not decided on a reschedule date, we can hold your credit for up to three months. If you choose this option, refunds will not be available, but you may schedule your class for a later date within this period.
We allow one free reschedule within the time frame specified in our policy. Any additional reschedule requests will incur a $35 rescheduling fee per person.
Refund and reschedule requests must be submitted via email, and the time frame for eligibility will be determined based on the timestamp of when we receive your email.

Mosaic Art Studio operates under a ticket-based sales model, similar to cinema, airline, or concert tickets.
Cancellations must be made at least 120 hours (5 days) before the scheduled event start time to be eligible for a refund.
Cancellations made between 168 to 120 hours (7 to 5 days) before the event may receive a maximum 50% refund, with the remaining amount retained as an administrative fee.
Cancellations made less than 120 hours (5 days) before the event are non-refundable (including pop-up workshops).
No refunds will be issued on the day of your class.
Please note that downgrades are not applicable onsite during the workshop. If you're unsure about your selection, we recommend choosing the "Decide the Type on Spot" option at checkout by paying the basic credit. This allows you to finalize your choice at the workshop.
Refund processing:

Credit card and PayPal payments will be voided, with no fees charged.
Bank transfer payments will be refunded within 10 working days.
Please check your bank statements to confirm receipt. If you experience payment issues, contact your bank or reach out to us for assistance.

A 3.5% credit card transaction fee will be deducted from the refund amount, as this fee is retained by the payment processor and cannot be refunded.
Refund and reschedule requests must be submitted via email, and the time frame for eligibility will be determined based on the timestamp of when we receive your email.

As a small business with limited storage space, we kindly ask that all completed artworks be picked up within three months of completion.

A three-month grace period (two weeks after attendance date) for collection begins once the pick-up email is sent.
After this period, a $20 per month storage fee will apply.
If an artwork remains uncollected beyond this time and is still in our possession, we reserve the right to alter or remove it as needed.
The artwork number must be presented at the time of pickup. Once picked up and taken off-site, we are not responsible for any security issues. Please bring your own reusable bag to avoid additional fees and support sustainability.

We appreciate your understanding and cooperation in helping us manage our storage space effectively.

All workshops held outside of our New Westminster studio are considered pop-up workshops.
Cancellations must be made at least 7 days (168 hours) in advance to be eligible for rescheduling.
Cancellations made between 120-168 hours (5-7 days) before the event will be subject to a 50% administrative fee.
Cancellations made less than 120 hours (5 days) before the event are non-refundable and cannot be rescheduled.
Pop-up event tickets are non-transferable and valid only for the original purchaser.
A 3.5% credit card transaction fee will be deducted from the refund amount, as this fee is retained by the payment processor and cannot be refunded.
Refund and reschedule requests must be submitted via email, and the time frame for eligibility will be determined based on the timestamp of when we receive your email.

All promotional deals are valid for online bookings only.
Walk-ins and on-site upgrades are not eligible for promotional discounts.
The "Accompany Person" ticket is not included in any promotional offers or discounts.

Guests who accompany participants without making their own piece must purchase an "Accompany Person" ticket.
The Accompany Person ticket is priced at $35 per person and must be confirmed at the time of booking.
This ticket does not include participation in the activity but allows the guest to observe and enjoy the experience.
The Accompany Person ticket is non-refundable and cannot be applied toward future bookings.
This ticket is not eligible for any promotional discounts or package deals.
Accompanying Guests: Due to limited seating in our workshop, all accompanying guests are required to purchase an "Accompanying Person" ticket. If you have any special requirements, please contact us via email in advance, and we will do our best to assist.

Online Use Only – Gift cards can only be redeemed online. Due to system restrictions, we do not accept gift card redemptions onsite.
Gift card purchased in Mosaic Art Studio BC valid for Mosaic Art Studio workshops in British Columbia (BC) locations only.
Cannot be combined with any other discounts, promotions, or offers.
Not Valid with Third-Party Tickets – Gift cards cannot be used in combination with third-party tickets. Please purchase your tickets directly from our website to ensure they are eligible for redemption.

As our space is shared and fully decorated with fragile products, we kindly ask that no pets be brought into the studio.
Parking: Due to city regulations, street pay parking is available in front of the building.